Privacy Policy

1. Introduction

DispatchTrace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trucking management system and related services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number, company details)
• Fleet data (trucks, trailers, drivers, licenses, certifications)
• Load and shipment information
• Customer and broker contact information
• Payment and billing information
• Documents uploaded to the system (rate confirmations, BOLs, PODs)

2.2 Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process loads, invoices, and payments
• Communicate with you about your account and services
• Improve and personalize our services
• Ensure compliance with DOT and other regulations
• Detect and prevent fraud or security issues
• Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services
• Factoring Companies: When you authorize integration with your factoring partner
• Business Partners: Brokers or customers you interact with through our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission
• Regular security audits and penetration testing
• Multi-factor authentication options
• Regular automated backups

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent for data processing where applicable

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data to comply with legal obligations, resolve disputes, and enforce our agreements. Trucking-related records may be retained for up to 7 years to comply with DOT regulations. You can request complete data deletion by contacting us.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Required for the platform to function
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice via email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: